Customer Service in Today's Workplace

For more than ten years Spring Institute has trained employees and managers on customer service skills in order for them to remain competitive and productive in an ever changing environment. Employers consistently place high importance on the skills needed to keep customers happy and coming back. The Customer Service Training program prepares individuals for the challenges in the competitive job market of today.

Participants will develop self-confidence through active learning and customized lessons. A low participant-trainer ratio ensures a high level of interaction. Speakers, site visits, and interactive videos all contribute to an engaging, real-life learning experience.

Training Modules

Improve Communication - Greet customers, give directions and make suggestions, respond politely and effectively to customer requests

Teamwork - Build relationships with co-workers and supervisors, demonstrate understanding and a willingness to listen, take action and offer assistance

Problem Solving - Role play through customer interactions, practice handling complaints, identify ways to keep cool while satisfying the customer

Build Self Confidence - Express thoughts and opinions effectively, understand the path of opportunities in the service sector

Enhance Cultural Awareness - Identify and dispel stereotypes, recognize the "hot buttons" of customers, be they "locals" or international visitors

Participants will...

See themselves on video and learn how to improve their public "image"

Practice ways to positively "connect" with a variety of customers in a variety of settings

Visit different businesses in Denver to see what customers value and how local companies provide quality customer service

Identify and practice skills and characteristics that make people successful in any job

Hear from employers about what they value in their best employees

Experience first-hand local attractions that give Denver its top spot in tourism

Gain experience and feedback about how to put your best foot forward at work

How to Enroll

Spring Institute customizes every training to meet the needs of the employers and the employees. If you are interested in finding out more about how your business can find the customer service edge, please contact Chris Tombari